How to Test Fax

If available, program the correct fax number and station name into the MFP. Send a test fax to an automated fax-back service and wait for the response to test send and receive:           Canon:          1-855-392-2666           HP:               1-888-473-2963

How to Setup SMTP Settings

By default all MCC MFPs have our SMTP server programmed in during the Get-Ready process. If the machine we are replacing was set to use an SMTP server other than ours (mail.mcccopiers.net), replicate those settings in the new MFP. If the web-interface test is successful, run a manual test from the MFP’s control panel by […]

How to Get Meter Readings on Copiers

The following pages give step by step instructions on how to walk a client through collecting counter/meter information from most copiers sold by MCC.  This manual is broken down by copier make (Toshiba, Lexmark, Muratec) and then by color or black and white where needed.  The steps for most individual models are alike in their counter placement, […]

How to Setup Scan to Network Folder

    a. Scan to HDD:               On Toshiba systems, scanning to the MFP’s HDD is the simplest method available. If possible, export/import the template configurations from the existing machine. Scan a test document to each template, so that the MFP will generate the specific template destination folders. To create HDD scan folder shortcuts: •       Press (Windows Key) + R, […]

How to Clean Lines on the Copier Glass

Does the issue happen only when using the Document Feeder?Yes — with a clean dry lint free cloth, wipe the small slit glass to the left of main glass under the document feeder. Scan a document through the Doc Feeder and see if the line is gone.Trick — scan a piece of blank paper through […]

How to Install Print Audit

 It is imperative that we install Print Audit wherever possible. This software allows us to reliably collect meter reads, and could potentially lead to additional sales opportunites. The data ICE (Information Collection Engine) collects is invaluable to our operations. 1) Visit fm.printaudit.com and login with: [email protected], password: 823i96U 2) Click Administration, and then Customers. In the Filter box, search for the client’s […]

Additional Resources

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About KB Add-ons

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